Cancellation & Refund Policy

1. Cancellation of order shall be made with email with Subject: “Cancellation Request” and sent to care@karowish.com

Your Mail shall contain following details:-
a. Order ID:
b. Cancellation Reason:
c. Refund Account Details:

2. Any cancellations to the order shall be made before 48 hours of the actual time of delivery to claim the refund of the paid amount. No refund shall be made once the 48hr delivery window starts. In case of Courier, Products cancellation is not possible if the product is dispatched.

3. Cancellation shall be initiated after formal order cancellation request is received at care@karowish.com

4. The refund shall be made under following conditions:
a. The order was canceled.
b. The order was not delivered to the recipient.( This does not include the case for unfounded recipient )
c. If there is any complaint regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.

5. A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by the customer, we are not liable for any loss or claim beyond the amount actually paid by the customer.

6. Any discounted or exempted amount cannot be claimed for refund.

7. In case of Cancellation, 5% charge will be applicable.

8. Any extra amount credited to karowish.com’s account may be considered for order enhancement but will not be refundable.

9. In all matters concerning Cancellation and refund, karowish.com shall have the deciding hand.

10. karowish.com may change its Cancellation And Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or declaration on the website.

 

If you have any questions/comments about our Cancellation And Refund Policy, please email us at care@karowish.com